Privacy Policy
Last updated: 3 November 2026
1. Who we are
Innovation Cleverness Elegance Co. (ICE), CR 7053594102, Al Khobar, Saudi Arabia (the “Company”).
This policy explains how we collect, use and protect your personal data in accordance with the laws of the Kingdom, including the Personal Data Protection Law and its implementing regulations.
By using our website, contacting us or contracting our services you acknowledge that you have read and accepted this policy.
2. Data we collect
Identity and contact data: name, mobile number, email, business name and commercial registration.
Project data you provide: business description, products, content, logos and materials needed to deliver the service.
Account and access data you grant us to deliver the service (store, social platforms, ad accounts).
Billing and payment data. We do not store your card details; they are processed by payment providers.
Technical data: IP address, device and browser type, pages visited, and your correspondence with us.
3. How we use data
Delivering services and contracts and managing our relationship with you.
Communication, support and service notices.
Billing, collection and keeping statutory records.
Improving the website and services and measuring performance.
Complying with law and protecting the Company’s rights and claims.
Marketing messages, only with your consent, which you can stop at any time.
4. Sharing data
We do not sell your personal data.
We share it only as necessary with service providers we use to deliver the service (store platforms, payment, shipping, hosting, email, advertising and analytics), with government or judicial authorities upon lawful request, and in the event of a merger or transfer of ownership.
We require recipients to keep data confidential and protected by contract or law.
5. Transfers outside the Kingdom
Some data may be processed or stored by providers outside the Kingdom given the nature of digital platforms. We take reasonable safeguards as required by law, and by accepting this policy you acknowledge this.
6. Retention
We keep data for as long as needed for its purposes or as required by commercial, tax and contractual rules, then delete or anonymize it, reserving the right to retain what is needed to protect our legal claims.
7. Security
We apply reasonable technical and organizational controls, including access restriction.
No system is absolutely secure. The Company is not liable for breaches or unauthorized access beyond its reasonable control where it has maintained reasonable controls, and will notify authorities and individuals where required by law.
8. Our clients’ customers’ data
When we manage a client’s store or accounts we act as a data processor on the client’s behalf, processing data on its instructions and only to deliver the service.
The client is responsible for the lawfulness of collecting its customers’ data, for its store’s privacy policy and for the necessary consents, and bears any claims arising from its non-compliance.
9. Cookies and analytics
The website may use cookies and analytics tools to measure performance and improve experience. You can disable them in your browser settings, which may affect some functions.
10. Your rights
Under the law you may be informed how your data is processed, access it, request its correction or deletion and withdraw consent, subject to what we must retain by law or to protect our rights.
Send your request in writing to info@iceagency.sa and we will respond within a reasonable period as required by law. We may verify your identity before acting on a request.
11. Children
Our services are directed at businesses and adults. We do not knowingly collect data from anyone under 18.
12. Third-party links
The website may contain links to external sites we do not control, and we are not responsible for their content or privacy practices.
13. Changes
We may amend this policy at any time. Amendments apply from the date of publication on the website, and continued use of the website or our services constitutes acceptance.
14. Contact
For questions or to exercise your rights: info@iceagency.sa, 0135129585, Al Khobar, Saudi Arabia.